General

TICKETING

• WHAT PROOF OF PURCHASE DO I NEED TO PROVIDE WHEN PICKING UP TICKETS?
• CAN SOMEONE OTHER THAN THE CARDHOLDER COLLECT TICKETS FROM THE BOX OFFICE?
• HOW ARE MY TICKETS DELIVERED?
• CAN I CANCEL MY TICKETS?
• CAN I QUEUE OVERNIGHT TO PURCHASE TICKETS?
• Welcome to your Help Centre!

PAYMENTS

• CAN I PAY BY CARD?
• WHAT HAPPENS IF I CAN'T MAKE A PAYMENT?
• WHY DO I GET AN ERROR AFTER ENTERING MY CARD PAYMENT DETAILS?

REFUNDS & RETURNS

• I HAVE NOT RECEIVED MY REFUND

CUSTOMER SERVICE

• FORGOTTEN BOOKING REFERENCE NUMBER?
• I WANT TO CONTACT CUSTOMER SERVICE
• ARE THERE ANY AGE RESTRICTIONS IN PLACE FOR SHOWS?
• WILL I BE ABLE TO ATTEND A SHOW IF I ARRIVE LATE?
• CAN I MEET AND GREET / SHOUT OUT VIA THE ARTIST?
• DO YOU USE SOCIAL MEDIA?

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EVENTS

• WILL THERE BE ANY PYROTECHNICS, LASERS AND/OR STROBES AT THE EVENT I'M ATTEDING?
• WHERE ARE YOU LOCATED?
• ARE ANY SEATS AVAILABLE FOR DISABLED USERS?
• WHAT HAPPENS IF AN EVENT IS RESCHEDULED OR CANCELLED?