Introduction
If you are having trouble accessing your account, this guide will help you troubleshoot common login problems, incorrect account details, and lockouts so you can get back in as quickly as possible.
Issue description
Customers may be unable to sign in because of an incorrect email address or password, outdated account information, a verification issue, or a temporary lockout after too many failed login attempts or use of the wrong website.
Signs
- You cannot sign in with your usual email address or password.
- You receive a message that your account details are incorrect.
- Your account is locked after multiple failed login attempts.
- You do not receive password reset or verification emails.
- You are asked to verify information you no longer have access to.
- You are trying to log in to the main website for an event sold via our self service platform.
Basic troubleshooting steps
Check the following before requesting further help:
- If tickets are for Reminisce Festival or Retrospective festival please log in via https://events.ticketquarter.co.uk/
- Confirm you are using the correct email address or username.
- Check that your password is entered correctly and that Caps Lock is off.
- Try resetting your password using the Forgot password link.
- Look for the reset or verification email in your inbox, spam, and junk folders.
- Wait a few minutes and try again if your account may be temporarily locked.
- Make sure your browser is up to date and try again in a private or incognito window.
- Clear your browser cache and cookies, then sign in again.
Advanced troubleshooting steps
Step 1: Reset your password
Go to the password reset page, enter the email address linked to your account, and follow the instructions in the email you receive. Create a new password that is secure and not used on other accounts.
Step 2: Update your account information
If your email address, phone number, or other account details have changed, sign in using any available recovery method and update your information in your account settings. If you cannot access the account, contact support for verification and assistance.
Step 3: Unlock your account
If your account has been locked, wait for the lockout period to end or use the unlock link in the email or on-screen message, if available. If the issue continues, request a manual review from support.
Step 4: Contact support for account recovery
If you still cannot access your account, contact our support team with the following details:
- The email address or username linked to the account
- A description of the login issue
- Any error messages you see
- The date and time you last successfully accessed the account
Contact support
For further help, contact support at customerservice@ticketquarter.co.uk, or call 0344 800 0410 (Monday to Friday, 9am until 5pm)
Conclusion
We hope this guide helps you regain access to your account. If the steps above do not resolve the issue, our support team is ready to help.
Disclaimer
The steps in this guide are provided for general troubleshooting only. Availability of account recovery options may vary depending on your account settings and security requirements.