Introduction
This guide explains how to request a reissue of your event tickets if you did not receive them or if they were voided. Follow the steps below to resend your tickets and check for any delivery issues.
Issue description
Customers may need their event tickets reissued when the original tickets were not received, were deleted, or were marked as voided. Reissuing tickets creates a new valid copy for entry to the event, subject to the event organiser's rules.
Signs
- You did not receive your ticket email.
- Your ticket link no longer works.
- Your ticket shows as voided or cancelled.
- You need a new copy of your ticket for the event.
Basic troubleshooting steps
Before requesting a reissue, check the following:
- Tickets are issued up to 7 days before the event. If you are contacting earlier they may not be available.
- Check your inbox, spam, junk, and promotions folders for the original ticket email.
- Confirm that you used the correct email address when placing the order.
- Look for any order confirmation or receipt that includes your booking details.
- Make sure the ticket has not already been used, cancelled, or replaced.
Step-by-step instructions
Step 1: Gather your booking details
Have the following details ready before contacting support:
- Order number
- Full name on the booking
- Email address used for the purchase
- Event name and date
Step 2: Request a ticket reissue
Contact support and request that your event tickets be resent. Include a clear explanation of why you need the reissue, such as not receiving the original tickets or receiving voided tickets.
Step 3: Confirm the delivery method
All tickets will be issued via email. Tickets will be issued as a PDF attachment.
Step 4: Check the new tickets
Once the tickets are resent, open the new ticket email or account link and verify that the details are correct. If the tickets still do not arrive, contact support again as soon as possible.
Tips and best practices
- Use the same email address that was used for the original booking.
- Do not attempt to use a voided ticket, as it will not grant entry.
- Save the reissued ticket in a secure location once received.
- Check event entry requirements in case identification or proof of purchase is also needed.
Next steps
If your tickets have been reissued, keep them accessible before the event and review any venue-specific instructions. If you still need help, contact support with your booking details and a summary of the issue. Any older versions of the tickets will now be invalid.