If your plans have changed due to personal circumstances, or another unforeseen issue, you may be able to reschedule your tickets. This article explains when rescheduling is possible and what to do next.
Can I reschedule my tickets?
Rescheduling your ticket may be possible, however this depends on the event. Some events allow for changes to session days and times. There may be events where this is not possible.
When rescheduling may be available
- The specific event allows rescheduling of tickets.
- You request the change within the allowed time frame. We ask that change requests are submitted at least 48 hours before the scheduled performance.
- There is availability on your preferred new date or service.
- Any applicable change fee or fare difference is paid.
- If a session you are attending is already showing as 'Sold Out', this may not be possible.
How to request a reschedule
Email customerservice@ticketquarter.co.uk include the following information:
- Order Number
- Event Name
- Request details, including; The current session that you are attending and when you are wishing to move your ticket to. We recommend providing your preferred session time and also any alternatives that may work for you.
If you cannot reschedule online
If the reschedule option is not available, your ticket may be non-changeable or outside the allowed change window. In that case, please contact our support team with your booking reference and preferred new date.
Additional information
- Rescheduling rules vary depending on ticket type, event and venue.
- Refunds are not available if you choose not to attend and a reschedule is not available.
Contact support
If you need help rescheduling your ticket, contact us at customerservice@ticketquarter.co.uk or call us on 0344 800 0410. Monday to Friday, 9am until 5pm.